Why Image Capture Is Not Working and How to Fix the Problem

Image Capture is a pre-installed utility on Mac to help you transfer photos and videos from a camera, iPhone, iPad or other external devices. Many iPhone users rely on Image Capture to back up and transfer photos from iPhone to Mac. However, this utility does not always work fine. According to a recent survey, some users reported that they have encountered the issue that Image Capture is not working. That is why we share this guide, aiming to help you fix this problem quickly.

Image Capture Not WorkingImage Capture Not Working

  • Part 1: Why Is Image Capture Not Working
  • Part 2: 5 Solutions to Fix Image Capture Not Working
  • Part 3: Best Alternative to Image Capture
  • Part 4: FAQs about Image Capture Not Working

Part 1: Why Is Image Capture Not Working

Image Capture

Although a lot of factors can lead to Image Capture not working, the most common include:

1. Although a lot of factors can lead to Image Capture not working, the most common include:

2. Poor connection. The utility works through a USB cable. If something is wrong on the connection, Image Capture won’t work at all.

3. Conflicted settings. There are many utilities on Mac, like iCloud, iTunes, and more. They may be conflicted with Image Capture.

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4. Misconfiguration. The configuration of Image Capture is stored in Preferences files. Incorrect settings may be responsible for the problem.

Part 2: 5 Solutions to Fix Image Capture Not Working

Solution 1: Check Connection

USB C to Lighting Cable

When Image Capture is not showing all photos, the first thing you should do is to check the UBS connection. Unplug your iPhone and connect it to your Mac again. Moreover, you can use another USB cable to test the connection.

Solution 2: Update Software

If Image Capture is not working, it may be the time to update your software.

Update Software to The Latest

Step 1 Go to the Apple menu, choose System Preferences and click Software Update button.

Step 2 If there is an update available, click on the Update Now button to get the latest software.

Step 3 After update, your system as well as built-in apps are up to date, including Image Capture. Now, you can try Image Capture and it should work normally.

Solution 3: Re-trust iPhone

iTunes provides universal authentication for iPhone on Mac. So, you need to re-trust iPhone in iTunes if Image Capture is not working.

Retrust Iphone

Step 1 Launch iTunes and connect your iPhone to Mac via a Lightning cable.

Step 2 Power on your iPhone and tap Trust when prompted.

Step 3 Run Image Capture app on Mac and it should detect your iPhone and photos as usual.

Solution 4: Disable iCloud Photo Library

If iCloud Photo Library and Optimize Storage are enabled, your photos will go to iCloud but not on your iPhone. In such case, Image Capture won’t show photos. The solution is simple, disabling them.

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Turn Off Icloud Photo Library

Step 1 Open the Settings app on iPhone, tap on your name, and go to Photos.

Step 2 Toggle off iCloud Photo Library. Then Optimize iPhone Storage option will be disable automatically. If prompted, choose Download Photos & Videos.

Step 3 Connect your iPhone and run Image Capture. Your photos should show up.

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Solution 5: Delete Preferences Files

As mentioned previously, improper setting is another important cause that Image Capture is not working. Fortunately, you can delete them quickly.

Delete Preferences

Step 1 Run Finder from your Applications folder, and go to /Library/Preferences/directory.

Step 2 Then move the files related to Image Capture to your desktop.

Step 3 Restart your Mac, connect your iPhone, and run Image Capture. You will see all your photos.

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Part 3: Best Alternative to Image Capture

Sometimes, Image Capture just stops working for unknown reasons. Or you have tried the common solutions above, but the problem persists. In such cases, you’d better look for an alternative to Image Capture, such as Apeaksoft iPhone Transfer, to transfer your photos from iPhone to computer.

How to Transfer Photos When Image Capture Not Working

Step 1 Connect iPhone to computer

Launch the best alternative to Image Capture after you install it on PC. There is another version for Mac. Connect your iPhone to computer with a USB cable, and a few seconds later, iPhone scanning will finish.

Main Interface

Step 2 Preview photos on iPhone

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Go to the Photos tab from the left hand column, and you will be presented all albums and photos on your iPhone on the right side.

Import Photos from Iphone to Mac

Step 3 Transfer photos to computer

Now, you have two options to transfer photos to computer when Image Capture is not working. First, select the desired photos and click the PC icon on the top ribbon. To transfer an album, right click on the album title and select Export to PC.

List Export Photos

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